Lucky 77 Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Lucky 77 ("the Platform", "we", "us"). They apply to all use of the Lucky 77 website, mobile application and any related services, including games, promotions, payment transactions and customer support interactions.

By registering an account, making a deposit, participating in any game or promotion, or simply browsing the platform, you are confirming that you have read these Terms in full and that you agree to comply with them. These Terms apply alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of your agreement with Lucky 77.

These Terms are written in plain English to be as clear as possible for Pakistani players. If any section is unclear, you are welcome to contact our support team before proceeding. Continuing to use the platform after any update to these Terms constitutes acceptance of the updated version.

Lucky 77 is strictly for adults. You must be at least 18 years of age to register an account or use any part of the platform. By creating an account, you confirm that you are 18 or older. Lucky 77 reserves the right to request proof of age at any point, and accounts found to belong to players under 18 will be immediately closed and any balance forfeited.

You are also confirming the following when you register:

• You are using the platform as an individual, for personal entertainment purposes only.
• You are not acting on behalf of any third party or business.
• You are not a current employee, contractor or associate of Lucky 77 or any of its affiliated companies.
• You have not previously had an account closed or suspended by Lucky 77 for breach of these Terms.
• You understand that online gaming carries financial risk and that you may lose money.

Each player is permitted to hold one account on the Lucky 77 platform. Duplicate accounts — whether registered under the same name, the same phone number, the same device or the same payment method — are not permitted and will result in the closure of all associated accounts and forfeiture of any related balances.

When registering, you are required to provide accurate and complete information. This includes your real name, a valid contact number and any other details requested during the sign-up process. You must keep this information up to date. Providing false or misleading registration information is grounds for immediate account closure.

You are solely responsible for maintaining the security of your account login credentials. Do not share your password with anyone, and do not allow others to use your account. Lucky 77 will not be held responsible for any loss or damage resulting from unauthorised use of your account where you have failed to keep your credentials secure. If you believe your account has been accessed without your authorisation, contact our support team immediately.

Account verification may be requested at any time. Lucky 77 may ask you to confirm your identity, age or payment details before processing withdrawals or continuing to allow platform use. Failure to complete a verification request within a reasonable timeframe may result in account restrictions.

Lucky 77 processes all deposits in Pakistani Rupees (PKR). Supported deposit methods include JazzCash, Easypaisa, Raast, standard bank transfers and other mobile wallets as listed in the platform's payment section. Minimum and maximum deposit limits are displayed at the time of deposit and may be updated from time to time.

All deposits must be made from a payment account that belongs to you personally. Deposits from third-party accounts — meaning accounts registered to another person — are not permitted. Any deposit found to originate from a third-party account may be reversed, and the player account may be subject to review or closure.

Deposits are generally credited to your Lucky 77 account balance promptly after confirmation from the payment provider. Lucky 77 is not responsible for delays caused by the payment provider's own processing times. If a deposit does not appear in your account within a reasonable period, contact our support team with the transaction reference number.

• All transactions are processed in PKR — no foreign currency conversion applies.
• Lucky 77 does not charge a deposit fee, though your payment provider may apply its own charges.
• Deposits made in error cannot always be reversed — please double-check the amount before confirming.
• Lucky 77 reserves the right to refuse or reverse any deposit that cannot be verified or that appears linked to fraudulent activity.

Players may request withdrawals of their available balance at any time, subject to the conditions set out in this section and the platform's withdrawal policy. Withdrawals are processed in PKR to the same payment method used for the most recent deposit, wherever possible. This is a standard anti-fraud measure to ensure funds return to the verified account holder.

Before any withdrawal is processed, Lucky 77 may require identity and payment verification. This is a routine step and not a reflection on any individual account. You should be prepared to provide confirmation of your identity and payment account ownership when requested. Accounts that have not completed verification may have withdrawal requests placed on hold until the process is complete.

• Withdrawal requests are subject to minimum and maximum limits which are shown in the withdrawal section of your account.
• Any active bonus funds that are subject to wagering requirements must be fulfilled before the corresponding winnings can be withdrawn.
• Lucky 77 aims to process withdrawal requests within the timeframes stated in the withdrawal section, though processing times may vary depending on the chosen payment method.
• Withdrawals may be delayed or declined if the account is under review for security or compliance reasons.
• Lucky 77 does not charge a standard withdrawal fee, though payment providers may apply their own processing charges.

Lucky 77 offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers and seasonal promotions tied to events like the Pakistan Super League (PSL) and international cricket series. Each promotion has its own specific terms, which are published on the Promotions page at the time the offer is active.

General bonus rules that apply across all Lucky 77 promotions:

• Bonuses are intended for personal recreational use only and may not be transferred between accounts.
• Each bonus offer may only be claimed once per player, per household and per device unless the promotion explicitly states otherwise.
• Bonus funds are subject to wagering requirements. Until the wagering requirement is met, bonus-related winnings cannot be withdrawn.
• Wagering requirements, eligible games, minimum deposit amounts and expiry dates are all stated in each promotion's individual terms.
• Lucky 77 reserves the right to withdraw any bonus offer at any time without notice, though this will not affect bonuses already claimed and in use.
• Attempting to exploit bonuses through multiple accounts, coordinated play or other irregular activity will result in account closure and forfeiture of all associated balances.
• If a player withdraws before meeting a wagering requirement, the bonus amount and related winnings will be removed from the balance.

For a full list of current promotions, visit the Promotions page. Lucky 77 encourages players to read the individual terms of each promotion before opting in.

Lucky 77 offers a range of game categories including slot games, bingo, fish games and a full game lobby. All games available on the platform use certified random number generation to ensure fair and unpredictable outcomes. No gameplay outcome can be influenced, predicted or manipulated by any external factor, including by Lucky 77 staff.

By playing any game on Lucky 77, you acknowledge the following:

• All game results are generated randomly and are final once completed.
• You are playing for entertainment. There is no guarantee of winning, and all gaming activity involves the risk of financial loss.
• Game malfunctions — including software errors, disconnections or display errors — may void any game round affected. Lucky 77 will not be held liable for winnings arising from a technical malfunction.
• Attempting to interfere with game software, exploit bugs, use automated scripts or employ any method to gain an unfair advantage is strictly prohibited.
• Lucky 77 reserves the right to void any game round, suspend an account or reverse any transaction where irregular gameplay is identified.

Game rules, paytables and return-to-player (RTP) information are available within each game. Players are encouraged to review this information before playing, particularly for new or unfamiliar games.

The following actions are strictly prohibited on the Lucky 77 platform. Engaging in any of these behaviours will result in account suspension, permanent closure and, where applicable, reporting to the relevant authorities:

• Registering more than one account on the platform.
• Using another person's identity or payment details to register or make transactions.
• Making deposits or withdrawals using third-party payment accounts not registered in your name.
• Attempting to launder money or use the platform for any financial activity unrelated to genuine personal gaming.
• Using automated bots, scripts or any software to interact with games or the platform interface.
• Colluding with other players to manipulate game outcomes or exploit promotions.
• Attempting to exploit software bugs, glitches or errors for financial gain.
• Harassing, threatening or abusing other players or members of the Lucky 77 support team.
• Providing false information at any stage of registration, verification or support interaction.

Lucky 77 collects and processes personal data in accordance with its Privacy Policy, which is available at Privacy Policy. By registering and using the platform, you consent to the collection and processing of your personal data as described in that policy.

In brief, Lucky 77 collects information necessary for account management, identity verification, payment processing and the delivery of a personalised gaming experience. Your data is not sold to third parties. It may be shared with payment providers and verification services where necessary to process your transactions and verify your identity.

Lucky 77 employs industry-standard security measures to protect your personal and financial information. You play an important role in account security too — keep your login credentials confidential and do not share your account with others.

Lucky 77 is committed to providing a safe entertainment environment. We strongly encourage all players to treat online gaming as a leisure activity with a set personal budget — not as a source of income or a way to recover financial losses.

The following responsible gaming tools are available within your Lucky 77 account:

• Deposit Limits — Set a daily, weekly or monthly cap on how much you deposit.
• Session Time Reminders — Receive a notification when you have been playing for a set amount of time.
• Self-Exclusion — Temporarily or permanently restrict access to your account if you feel your gaming is becoming a concern.

These tools are designed to help you stay in control. If you feel that your gaming habits are negatively affecting your finances, relationships or daily life, please use these tools and speak to someone you trust. For further guidance, visit our Responsible Gaming page.

Lucky 77 reserves the right to suspend, restrict or permanently close any player account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision in these Terms and Conditions.
• Suspected fraudulent activity, money laundering or collusion.
• Failure to complete identity or payment verification within a reasonable timeframe.
• Account registered by or accessed by a person under 18 years of age.
• Detection of duplicate accounts linked to the same player.
• At the player's own request (voluntary self-exclusion or account closure).

In cases of account closure due to a breach of Terms, Lucky 77 reserves the right to withhold any remaining balance pending a full review. Where no breach is found, verified genuine deposit balances (excluding bonus funds) will be returned to the player via their registered payment method.

Players wishing to close their account voluntarily may do so by contacting Lucky 77's support team. Once a self-exclusion or voluntary closure is in place, Lucky 77 will make all reasonable efforts to ensure the account cannot be reopened during the exclusion period.

Lucky 77 provides the platform on an "as available" basis. While we work to maintain consistent availability and performance, we do not guarantee that the platform will be uninterrupted, error-free or available at all times. Scheduled maintenance and unexpected technical issues may occasionally affect access.

To the maximum extent permitted, Lucky 77 shall not be liable for:

• Any financial loss resulting from gaming activity on the platform.
• Loss of winnings due to game malfunctions or technical errors.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Any indirect, consequential or incidental loss arising from use or inability to use the platform.
• Unauthorised access to your account resulting from your failure to secure your login credentials.

Nothing in these Terms limits Lucky 77's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

Lucky 77 may update these Terms and Conditions from time to time. Changes may be made to reflect updates to platform features, payment methods, promotional structures or general policy improvements. When material changes are made, Lucky 77 will notify registered players through the platform or by other reasonable means.

The most current version of these Terms will always be available on this page. The date at the top of the page indicates when the Terms were last revised. Your continued use of the platform after any update constitutes acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure.

If you have any questions about these Terms and Conditions, or if you need clarification on any policy point before registering or making a transaction, our support team is available to help.

You can reach us at:

• Email: [email protected] (plain text only — do not send payment details by email)
• Support Page: Visit the FAQ page for answers to common questions.

Lucky 77's support team aims to respond to all enquiries within 24 hours. For urgent matters relating to account security or suspected unauthorised access, please mark your message as urgent.