Lucky 77 Privacy Policy

Lucky 77 ("the Platform", "we", "us") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes the personal information we collect, why we collect it, how it is used, and the rights you have in relation to your data.

We have written this policy in plain language because we believe every player should clearly understand how their information is handled — not just those who enjoy reading legal documents. If you ever have a question about anything in this policy that is not clear, please reach out to our support team before proceeding.

This policy applies to all personal information collected through the Lucky 77 website, mobile application, customer support interactions and any other touchpoints where you provide us with your information. It applies to all registered players as well as visitors who browse the platform without an account.

We only collect the information that is genuinely necessary to operate the platform, process your transactions, verify your identity and provide you with a personalised gaming experience. Below is a breakdown of the categories of data we may collect:

We do not collect sensitive personal data such as ethnicity, religion, political views or biometric data unless specifically required by law or verification processes, and we will always inform you if that is the case.

Lucky 77 collects your personal information through several channels, all of which are directly related to your use of the platform:

• Direct input — information you provide when registering an account, completing verification, making a deposit or withdrawal, or contacting support.
• Automated collection — technical and usage data collected automatically when you browse or use the platform, through cookies and similar technologies.
• Payment providers — transaction references and confirmation data received from JazzCash, Easypaisa, Raast, bank transfer services and other supported payment methods when you make a deposit or request a withdrawal.
• Verification services — if we use a third-party identity verification provider to confirm your details, that provider may share a verification result with us.
• Customer support interactions — information shared with us through live chat, email or any other support channel.

Your personal data is used only for purposes that are directly connected to delivering and improving the Lucky 77 service. Specifically, we use your information for the following:

• Creating and managing your Lucky 77 account.
• Verifying your identity and confirming that you meet the age requirement of 18 or older.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Detecting and preventing fraud, money laundering, duplicate accounts and other prohibited activity.
• Providing customer support and resolving disputes or complaints.
• Sending important account communications such as transaction confirmations, security alerts and policy updates.
• Personalising your gaming experience, including relevant promotions and game recommendations.
• Monitoring responsible gaming indicators and, where necessary, applying account tools such as deposit limits or session reminders.
• Improving the performance, security and features of the Lucky 77 platform.
• Complying with any applicable legal or regulatory obligations.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. If any such process is introduced in the future, we will update this policy accordingly and notify you.

Lucky 77 does not sell your personal data to any third party. We do not share your information for advertising purposes with external organisations. Your data may only be shared in the following limited and necessary circumstances:

• Payment providers — transaction details are shared with JazzCash, Easypaisa, Raast, bank transfer networks and other payment services solely to process your deposits and withdrawals.
• Identity verification services — where we use a third-party provider to verify your identity or age, the minimum necessary details are shared to complete that process.
• Technology and infrastructure partners — service providers who help us operate the platform, including hosting, security and analytics services, may access limited data as required to perform those services. They are contractually prohibited from using your data for any other purpose.
• Legal requirements — we may disclose your information where required by law or in response to a legitimate legal request from an authority with the appropriate jurisdiction.
• Fraud and crime prevention — where we reasonably believe that sharing information is necessary to prevent fraud, money laundering or other serious criminal activity, we may share relevant details with appropriate bodies.

In all cases, data shared with third parties is limited to what is strictly necessary for the specific purpose. All third-party service providers engaged by Lucky 77 are required to maintain appropriate security standards and confidentiality obligations.

All deposits and withdrawals on Lucky 77 are processed in PKR. When you initiate a payment — whether through JazzCash, Easypaisa, Raast, bank transfer or another supported method — the transaction is handled directly by your chosen payment provider using their own secure systems.

Lucky 77 does not store your full payment credentials, PIN numbers or mobile banking passwords. What we do retain is a transaction reference, the amount, the date and the payment method used. This is held for account management, withdrawal verification and fraud prevention purposes.

For withdrawals, we require that funds are returned to the same payment method used for the most recent deposit. This is a standard security measure to ensure your money goes back to you and not to an unverified third-party account.

Lucky 77 uses cookies and similar technologies to help the platform function correctly, remember your preferences, and understand how players interact with the site. Here is a plain breakdown of the types of cookies we use:

• Essential cookies — required for the platform to work. These handle things like keeping you logged in and maintaining your session. You cannot opt out of these while using the platform.
• Functional cookies — remember your settings and preferences, such as language or display choices, to improve your experience on return visits.
• Analytics cookies — help us understand how players navigate the platform so we can identify areas for improvement. The data collected is aggregated and does not identify you personally.
• Security cookies — used to detect suspicious activity such as multiple failed login attempts or access from unusual locations.

Most browsers allow you to manage or delete cookies through their settings. Disabling essential cookies will affect the functionality of the platform. Disabling analytics or functional cookies will not prevent you from using Lucky 77, though some personalisation features may be reduced.

Lucky 77 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the Lucky 77 platform.
• Secure, access-controlled storage of personal and financial records.
• Regular internal security reviews and monitoring for unusual activity.
• Staff access to personal data is limited to those with a genuine operational need, and all staff handling personal data are bound by confidentiality obligations.
• Two-factor authentication options for your account to add an extra layer of protection against unauthorised login attempts.

While we take all reasonable precautions, no digital system can guarantee absolute security. You also play an important role — keep your account password strong and unique, do not share it with anyone, and contact us immediately if you suspect your account has been accessed without your permission.

Lucky 77 retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period for each category of data depends on the purpose for which it was collected and any applicable legal requirements.

• Account and identity data — retained for the duration of your account and for a standard period following closure, to support dispute resolution and compliance obligations.
• Transaction records — financial transaction data is retained for the period required to meet standard record-keeping obligations and to support any payment-related enquiries.
• Support communications — kept for a reasonable period to allow us to reference past interactions if a follow-up query arises.
• Technical and usage data — typically retained in aggregated or anonymised form for platform analytics and improvement purposes.

When your data is no longer required for any active purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

As a Lucky 77 player, you have rights in relation to the personal data we hold about you. We take these rights seriously. Here is a plain summary of what you are entitled to:

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe. Some requests may require identity verification before we can proceed, to ensure we are releasing or modifying data for the correct person.

Lucky 77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All players are required to confirm their age at registration, and we reserve the right to request proof of age at any point.

If we become aware that personal data has been collected from a person under 18, we will immediately close the associated account and delete all related personal data as promptly as possible.

If you are a parent or guardian and believe that a minor has registered an account on Lucky 77 using your or their personal details, please contact our support team immediately so we can investigate and take appropriate action.

Lucky 77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make significant changes, we will notify registered players through the platform or by other reasonable means.

The date shown at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically so you are always aware of the most current version. Continuing to use the Lucky 77 platform after a policy update constitutes your acceptance of the revised policy.

If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team:

• Email: [email protected] — please include "Privacy Request" in your subject line for faster handling.
• FAQ: Visit our FAQ page for answers to the most common questions about accounts and data.

We aim to respond to all privacy-related enquiries within 5 business days. For requests involving access to or deletion of your personal data, we may need to verify your identity before processing the request, which may extend the response time slightly.